Telephone Selling Skills - Training Course Module
Telephone Selling
Overview Of The Telephone Selling Training Course
Often the first contact with a new
prospect is by telephone. Given that you never get a second chance
to make a first impression you can see why it is vital to get it right
each and every time. Additionally, for many companies, effective telephone
selling forms the basis of advancement within a company and the
start of a successful sales career. Providing the tools for the job
means that from an early stage results are far more likely to be what
you want, rather than just a barrage of questions and zero results.
Who Should Attend The Telephone Selling Course
Everyone who uses the phone for any outbound or inbound sales related
activities will want to attend. It could be that this is their first
introduction to sales or it could be that they have never been trained
formally.
What's In The Telephone Selling Skills Training Course For You!
Telephone selling forms the backbone of sales. Each phone call is an
opportunity. Knowing what to do, when to do it and how to do it is an
absolute must! Having trained and motivated
telephone sales staff will make a significant difference to your
business effectiveness. Using the correct approach will therefore accelerate
sales and also provide the proof telephone sales staff need for continuing
dialogue rather than just making calls. Having highly effective people
is every manager's delight. Telephone selling can be taught and is for
most people quite easy to put into practice. The results will mean more
qualified leads, better relationships and a strong pipeline.
- Telephone friend or foe
- Calling etiquette
- Creating a good first impression
- Script vs. no script
- Building rapport
- Basic qualification
- Objection handling
- KPI's and reporting
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- Getting appointments
- Dealing with gatekeepers
- PST system
- Goal setting
- Basic closing
- Typical call flow
- 5 essential good practices
- Understanding prospects
- Prospecting tips
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Training Course Includes
Prospecting for business turns some people cold yet other people excel!
We introduce the basic fundamentals of selling and how to use the phone
as an effective tool. You will discover secrets from some super salespeople
who still use the phone. You will understand how to effectively handle
objections, gatekeepers and to build
rapport. You will also learn how to record and measure
your effectiveness on the phone. We will show you the easiest and
most effective ways to make appointments with your prospects that are
guaranteed to make you more efficient and effective. You will return highly
motivated and ready to put your new found skills into practice immediately.
Trainer
Mark Whitehouse started his career
on the phone. Over the years and still today he is building outstanding
telephone teams for internal and external customers. Mark has a passion
for getting it right and finds telephone selling fascinating. Mark will
share over 25 years of highly focused sales knowledge jammed packed
into sessions that make an incredible difference. Learning to use the
phone is a revelation and fun experience Mark will show you exactly
how to unlock sales potential.
| Course Details |
| Duration: |
One Day |
| Location: |
In House |
|
Need more information now? For more details, email John Bond
or phone
John Bond now on 01279 63 25 03.
|
as an open course!
